Former Concur executive will lead all customization, configuration and delivery efforts
Seattle, WA - Globys (www.globys.com), a leading provider of customer experience solutions, has named Craig Baughn vice president of Client Delivery. In this role, Baughn will lead a global team responsible for the customization, configuration and delivery of Globys’ full product suite to clients worldwide.
Baughn has more than 25 years of experience in the technology industry, with specialized expertise in software design and engineering, cloud computing, client relationship management and high-volume transactional platforms designed for global customers.
“Craig comes to us with an extensive and proven track record of delivering world-class service platforms,” said Derek Edwards, Globys co-founder and CEO. “His broad experience in building and leading technical teams coupled with his solid understanding of the managed service delivery model will be invaluable as Globys continues to expand our global reach and leverage our delivery services as a true competitive advantage.”
Baughn joins Globys from Concur, a leading software as a service (SaaS) provider based in Redmond, WA, where he served as vice president of Global Hosting Operations. In that position he was responsible for the Service Level Management and Infrastructure Services, including application support, monitoring and systems engineering, and network configuration for a suite of SaaS product offerings that reach more than 10,000 global clients located in more than 75 countries worldwide.
“I am thrilled to be joining the Globys team, especially at such an exciting time of growth for the company,” said Baughn. “I look forward to building upon the outstanding foundation that has already been put in place and leading the effort to further differentiate Globys’ delivery services.”
Globys has been helping companies leverage and monetize their customer data assets for more than 15 years. Each solution is built upon the Globys customer intelligence platform that ingests data from a variety of sources, manages it at scale and applies sophisticated analytics to achieve desired outcomes. Globys has extensive expertise delivering managed services and cloud-based solutions with a proven SaaS model that allows for speed to market while minimizing ongoing operational costs and risk. By leveraging industry leading technology, world-class service and advanced data sciences, Globys is helping some of the world’s largest companies increase customer revenues and retention and deliver a more personalized customer experience.
Prior to Concur, Baughn was vice president of Enterprise Services for Safeco, a Fortune 500 Financial Services company located in Seattle, WA. In that role he led a staff of more than 300 IT professionals, whose responsibilities included overseeing all aspects of software engineering and technology delivery and support for the property and casualty sales, service and claims functions, as well as all corporate enterprise functions.
Baughn is a graduate of the University of Washington, where he earned a B.A. in Quantitative Methods.
Globys provides some of the world’s leading companies with big data technology solutions that help them leverage vast amounts of customer data to solve specific business problems while enhancing the customer experience. A spin off from VeriSign Inc., one of the world’s leading providers of infrastructure services, Globys supports global customer deployments and offers a suite of products that have helped companies achieve increased customer revenues and retention for more than 15 years. Globys is headquartered in Seattle, WA, and has regional offices around the world. Additional information can be found at www.globys.com.